Frequently asked Questions
Can I talk to someone about my sweater?
Definitely. Each customer is assigned a dedicated account manager who is fully available throughout the entire process. During business hours, you can typically expect a response to your inquiry in less than an hour.
Are there any hidden costs?
None! We'll tell you the full price upfront, including taxes and shipping directly to your home.
Can I get my own labels?
No problem - we can put your logo on the label of any ugly sweater.
What do you mean by sustainable?
Waste/Landfill - Almost all commercial goods end up in the landfill unused. Not so with these custom made ugly sweaters - these unique works of art are loved by everyone. Our goal is to create a unique sweater that will be worn again and again. We love watching social media to see what happens to your artwork. We have been making sweaters for over 10 years and know how to make them durable.Materials - We use 100% acrylic yarn to make the sweaters. The sweaters are soft and durable and are easy to wear and wash. We always try to use recycled acrylic depending on availability. We minimize potential waste by producing only the exact amount of yarn needed for your sweaters - we do not use any toxic or harmful treatments in the production process.Working Conditions - We have been working for years now with a select group of production partners who truly are amazing. The working conditions for the employees are absolutely excellent - our production partners are independently audited and we also visit the factories regularly to see for ourselves. We make sure to never work with cheap, dangerous and exploitative production partners.Tree planting - Of course we also plant a tree for every item we produce.
Are there any design restrictions?
The design is portable, so you can use the front, back, and sleeves. You can use any color you like, up to a maximum of six colors per design. The cuffs, collar, and hem must be solid colors, but otherwise, you have complete freedom to create the most amazing designs!
Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated based on the product and quantity and are billed as part of the initial payment. We'll show you the shipping costs along with the payment for the main order, all at once.
By designing early, you can reduce your shipping costs and save money. For example, for orders placed in August, you have a slower shipping option, meaning your items will arrive in early November. You save a lot of money on slower shipping and have plenty of time to market and sell your sweaters. Plus, it's much better for the environment.
If you would like to order later, we can, as always, produce and ship the sweaters incredibly quickly.
Do you have a factory for ugly sweaters?
Yes, we do. We produce all our sweaters in a sustainable factory where people are treated fairly and we use ethical production methods.
We use the latest technologies to knit all your sweaters - advanced knitting machines are capable of knitting amazing designs that look and feel superb.
We've been making custom ugly sweaters for almost ten years—we have a lot of experience, and most of our customers come back time and time again. The knitwear we produce is of excellent quality.
To get started, simply click the link below and we'll be happy to help.